Is your Cabo airport transportation private?
Yes. Every Optic Cabo transfer is 100% private — your vehicle, your group only. No shared shuttles, no unexpected stops. Whether you book a Suburban, Escalade, or Sprinter, the vehicle is exclusively yours from pickup to drop-off at your Los Cabos hotel.
What happens if my flight to SJD Airport is delayed?
We monitor every flight in real time at no extra charge. If your flight is delayed, diverted, or arrives early, your certified bilingual driver will automatically adjust their schedule. You will never pay extra for delays outside your control — your driver will be waiting.
Do you provide car seats for children at SJD Airport?
Yes, we provide infant seats, convertible car seats, and booster seats at no additional cost. Simply request your child's seat type when booking and specify your child's age and weight. All seats meet safety standards for a secure, comfortable family transfer in Los Cabos.
Where do I meet my private driver at SJD Airport?
Your certified bilingual driver will be waiting at the arrivals exit holding a sign with your name. For Terminal 1 & 2, our greeter stands at the designated meeting point just past customs. You will receive your driver's contact information by WhatsApp before your flight lands.
Do you track my flight? What if it's delayed?
Yes — we track every flight at no extra charge. If your flight is delayed, rescheduled, or arrives early, your driver will automatically adjust. You will never be charged extra for delays outside your control.
Do you provide car seats for toddlers or infants?
Absolutely. We offer baby seats, convertible car seats, and booster seats at no additional cost. Just let us know the age and weight of your child when booking and we will have the right seat ready for your arrival.
What is your cancellation policy?
Cancellations made 24 hours or more before your scheduled pickup are fully refunded. For cancellations within 24 hours, please contact us directly via WhatsApp and we will do our best to accommodate you.
Is tipping expected in Cabo?
Tipping is not required but always appreciated. If your driver provided excellent service, a tip of $5–$10 USD is customary. Our drivers are salaried professionals — your satisfaction is their priority, tip or not.
What payment methods do you accept?
We accept cash (USD or MXN), all major credit cards (Visa, Mastercard, Amex), PayPal, and Mercado Pago. Payment can be made online when booking or directly to your driver upon arrival.
